FAQ
PURCHASE INFO- Prices payable for products are displayed in individual product listings on the website. Prices advertised include UK VAT, but exclude shipping costs. Shipping costs are also displayed before placing an order and must also be paid in advance.
SHIPPING INFO
- You will receive a confirmation email after ordering from our site. Please contact us via Instagram or e-mail if you do not receive confirmation, but check your junk or spam before doing so.
- All parcels are sent via Royal Mail's signed for delivery service and will require a signature upon delivery.
- We obtain proof of postage for your reference, but we do not accept responsiblity for parcels after postage.
- Items are inspected for quality control before sending and any queries regarding damages or losses should be to Royal Mail.
- Our working days are Monday-Friday, excluding bank holidays. The cut off time for orders is 1pm and any orders placed after this time will be dispatched the next working day.
UNITED KINGDOM
- Standard shipping - £3.50 and 3-5 working days.
- In some instances, we are able to provide next day delivery if urgently needed. Please contact us via Instagram or e-mail to enquire.
INTERNATIONAL
- Please enquire via Instagram or e-mail.
PRE-ORDER
- Please note that the above shipping times do not apply to PRE-ORDER items. Pre-order items have an estimated delivery of 7-10 working days, but may be sooner. If an item is pre-order only, this will be stated in the product listing.
- If your order is a combination of in stock and pre-order items, we will ship in stock items to you first, and pre-order items later at no extra cost.
RETURNS INFO
- We do not currently offer returns or exchanges on any of our products. This is due to all of our products being of limited release, where all sales are final. This is in accordance with UK legislation which can be found here https://www.gov.uk/online-and-distance-selling-for-businesses. All of our products are under the value of £42 and therefore fit this exception.
- Refunds and exchanges are something that we strive to offer in the future, but as a start-up business, we are unable to do so at this time.